Expert (m/f/d) Customer Service in the Toyota Group

Are you looking for a new challenge? Would you like to take on responsibility and develop yourself further? Then join us and shape the change!

KINTO Germany GmbH, as a new company of the Toyota Group, brings together innovative and modern mobility solutions. As a mobility company, KINTO offers various mobility services and products, ranging from commercial leasing to flexible car subscriptions. In Germany, KINTO started with the products KINTO One and KINTO Flex. KINTO One stands for customized solutions in the segment of full-service commercial leasing of vehicles, and KINTO Flex is a flexible car subscription with short terms. In addition, KINTO offers a smart commuter solution for sustainable mobility.

KINTO as a brand can be found not only in Germany, but also in other European countries including England, France, Italy, Spain and Portugal.

Your Tasks:

• You take over the telephone and written support for our customers and dealers with all questions around the contract
• You carry out contract settlements, changes and terminations in our system
• You will be responsible for reviewing contract documents and entering invoices, as well as processing cancellations, early contract terminations and dealer buybacks
• You will assist our customers and dealers with any questions throughout the lifecycle of a contract, taking a solution-oriented approach
• You build long-term customer loyalty with us and actively shape customer communication
• You handle various recurring tasks
• You actively shape the cooperation with other departments of the company, e.g. accounting, projects, sales, remarketing and IT
• You support the further development of our core system Miles
• You actively support various projects that contribute to the further development and expansion of KINTO Germany
• You assist new team members in the onboarding process

Your profile:

• Successful completion of commercial training or similar qualification
• First professional experience in customer service
• Ideally, you already have prior knowledge in the area of leasing/fleet management or the automotive market
• You are a strong communicator and convince with a high level of service and customer orientation
• You are proficient in the current MS Office programs
• Your way of working is structured and characterized by reliability, independence and solution orientation
• The German and English language are no challenge for you

What we offer:

We offer you a start-up mentality paired with work in a subsidiary of a global corporation - immerse yourself in the Toyota Way and the exciting corporate philosophy behind it. Characterized by high ethical and human values and a respectful working atmosphere with close communication and constructive feedback, you will work via short decision-making paths with a great deal of creative freedom. Internal and external workshops and trainings are offered for your individual development. The Europe-wide cooperation within a global group offers versatile tasks in a dynamic environment.

Flexible working hours are a matter of course for us. In addition to an attractive salary, you will also receive a company pension. We also offer a vehicle loan program and you can choose from two canteens for your lunch, which we subsidize.